Introduction
Services, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today's world economy. Information and communications technology provides cyberinfrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers. The IEEE/INFORMS Service Operations and Logistics, and Informatics (SOLI) conference series aims to bring together researchers and practitioners to discuss issues, identify challenges and future directions, and share their R&D findings and experiences in the areas of service design, innovations, marketing, and operations; logistics issues in services offerings, logistics as a service and related decision-making; informatics-enabled service offerings, and information technology/systems services and related design, engineering, operations, and sustaining. Papers relating to Services/Logistics Design, Innovations, Marketing, Operations, and Engineering; and their specific applications to Information Technology/Systems services are strongly encouraged. Special sessions on specific service topics are also welcome.
News
Final Conference Program
The final program schedule can be downloaded from here.Preliminary Conference Program
The preliminary schedule can be downloaded from here. If any conflicts and changes are needed, please contact Prof. Robin Qiu (gxq102@gv.psu.edu), we will try to fit your travel schedules as much as possible.Advanced Registration deadline is postponed
The advanced registration deadline is postponed to July 25, 2007.Paper final submission is open
Please log in the system with your author account, and click "Final submission" on the left panel. Before you submit the final paper, read Author Kit carefully to prepare your paper.Online Registration
Online registration is open now, currently we only accept Mastercard and Visa credit cards. Please log in the system with your author account, and click "Online Registration" on the left panel.Invitation Letter
If you have not received the invitation letter via email, please log in the system with your author account, and then click "Invitation Letter(s)" link on the left panel.Hotel information and registration form are ready
You can check the hotel information here, and download registration formAbstract Tracks are open for submission (deadline: July 15, 2007)
If you are interested in attending the conference and would like to present your work at the conference, please submit your abstract in 300-500 words to Dr. Robin Qiu (robinqiu@psu.edu) directly. Although the abstract submission deadline is July 15 2007, please try to submit your abstract ASAP. This is very important for attendees who would need visas to enter the USA. We would send out official invitation letters earlier, so attendees who need visas would have enough time to apply for their visas in their regional US consulates or embassies.2007 US NSF Service Research Workshop
Please keep in mind, 2007 US NSF Service Research Workshop (http://www.personal.psu.edu/gxq102/Research/NSFWorkshop2007/index.htm) will be held in parallel with this conference. Most sessions will be open to the SOLI conference attendees.Online full paper submission is still open.
Visionary Talks
- Prof. Richard Chase Marshall School of Business, University of Southern California
The New Service I.E.: Engineering Customer Psychology into Service Encounter Design
- Dr. Rajit Gadh Professor of Engineering, UCLA and Director of UCLA-WINMEC Consortium
- Dr. Irving Wladawsky-Berger Vice president, Technical Strategy and Innovation, IBM
Reflections on Innovation in a Services-based Knowledge Economy
Program Topics
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Paper Submission Requirements
Manuscripts in English must be electronically submitted at the conference website: http://www.ieeesoli.org. They should be at most six pages in the IEEE two-column conference paper format, including figures, tables, and references. A LaTeX style file and a Microsoft Word template are available from the IEEE web site (http://www.ieee.org/pubs/transactions/stylesheets.xml). The submissions, however, need to be in PDF.
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